Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company. If Your Account is regulated by the Gambling Commission, You may request a time out from gambling, which is a cool off period of between 1 to 42 days. The Company's default user history presentation provides only part of the game history; if You wish to receive all of Your game history, please contact the Company's customer support at customersupport instantgamesupport. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion; in which case the Company may void the bonuses, winnings and bonuses winnings in the Accounts as well as return all funds deposited in the Accounts. You further represent, warrant, acknowledge and undertake that a You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, b in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account including freezing all funds deposited within and void all bonuses, winnings and bonus winnings in Your Account, c all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; d You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, e You have not had an Account in the past which was terminated or suspended by the Company, f the means of payment e. The Company shall hold your funds in a separate bank account so as to be kept segregated from the Company's own accounts, in accordance with the Company's regulatory obligations.
A recent photographic identifying document is required in order to process Your first withdrawal. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
Should false or misleading documentation be provided, and concerns arise in connection with AML or similar issues, then the Company may suspend Your Account including freezing all funds deposited within and void all bonuses, winnings and bonus winnings. Without derogating from any other provision in these terms and conditions, before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns.
In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin. Please be advised that all cash out requests will appear as "Pending" for 3 business days for Swedish Players - 24 hours , during which time You can cancel the request.
In order to cancel Your withdrawal request, go to the "Cancel Withdrawal" tab and click "Cancel" next to Your withdrawal amount.
After 3 business days for Swedish Players - 24 hours , the status of Your withdrawal request will change to "Processing" and You will no longer be able to cancel it. You will receive an email notification once Your request has been delivered and the funds have been transferred to You. For assistance with withdrawals or any other matter, feel free to Contact Us Below are the methods which You can use to withdraw funds from Your Account.
Make sure to budget Your money and know the game rules. We urge You to review information available at https: We offer measures relating to deposit limits, wager limits, loss limits and session limits; any reduction in the limits will take effect immediately and any increase in the limits will take seven days or 24 hours if Your Account is regulated by the Gambling Commission before coming into effect.
In addition, We offer self-exclusion and cooling off options as further detailed in sections We also wish to draw Your attention to the existence of software preventing an individual computer from accessing online gambling websites, such as www.
Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion. Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You.
Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You. Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period.
Following Your request to be self-excluded: It is hereby clarified that regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, such self-exclusion will end and you will be allowed to commence wagering with the Company and also receive marketing materials.
If Your Account is regulated by the Gambling Commission, at the end of such self-exclusion period, such self-exclusion will remain in place unless You take a positive action in order to gamble again subject to a minimum self-exclusion period of six months , and You will not receive any marketing materials unless You have taken a positive action in order to gamble again and agreed to accept such marketing materials.
The positive action in order to gamble again must be accompanied by a one day cooling off period prior to allowing You to gamble again. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.
Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following: Have You been diagnosed with an addictive disorder previously? Do You place bets while under the influence of alcohol or other substances?
Is gambling interfering with Your daily life? Are You trying to recover previous loses by placing more bets? If Your Account is regulated by the Gambling Commission, You may request a time out from gambling, which is a cool off period of between 1 to 42 days.
A request for a time out period should be submitted via the Site in the casino client under the responsible gambling section. Once the cool off period requested is over, or if You asked to end it, then, despite anything to the contrary herein, You will be allowed to continue and gamble without any restrictions. You may set up a reality check timeframe through the responsible gaming screen.
Once set, the time that has passed since You started to play the Games within the same session will appear on the screen the "Timecount". Once the Timecount will reach the reality check timeframe You have set, You will be prevented from continuing playing the Games during the same session until You acknowledge You wish to continue playing the Games.
If You acknowledge You wish to continue playing the Games, Timecount until the next reality check will be reset, and the abovementioned process will recommence. Beginning a new session will cause the Timecount to reset as well. The Complimentary Bonus will appear in Your bonus balance. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an account with the Site.
The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site. Any Player can receive up to 5 five Registration Bonuses on the Progressplay network.
All the above bonuses and the winnings generated by them are the Bonus Funds. In case of free spins, the winnings generated by the free spins are considered as the initial sum of that bonus. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance.
Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance. The Bonus Funds of each bonus will be converted to real money only after wagering 50 fifty times the initial sum of that bonus.
Any amount of the Bonus Funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance. Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus.
By way of example, if You have three active bonuses, the initial sum of the first was of EUR 2, of the second was of EUR 3, and of the third was of EUR 1, then the winnings and the Requirement will be calculated according to a split. The following games will not contribute to the Requirement: The Requirement must be met in full within 30 thirty days, or in case of free spins - within 7 seven days, of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money You may withdraw Your real money balance Your deposit and any winnings generated from the deposit at any time.
However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the Bonus Funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses see section 68 below will be removed as well.
Subject to the provisions of this section 68, only one bonus can be active at the same time. Any Pending Bonus save for free spins cannot be wagered and it will not appear in the bonus balance prior to becoming active, save for where the Bonus Funds go below 0. The order of Pending Bonuses save for free spins becoming active will be on the basis of the time granting them to You.
You can activate a Pending Bonus by cancelling the active and previous Pending Bonuses. You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus Funds.
The Bonus promotion may be subject to promotion-specific terms and conditions, provided to You in the applicable marketing materials, which must be read in conjunction with these terms and conditions.
If You knowingly attempt to circumvent the Company's systems by using a virtual private network connection to participate in games which You would otherwise not be eligible to participate in, You shall be deemed to have breached these terms and conditions and the Bonus Funds will be cancelled and revoked, including — but not limited to — after conversion of the Bonus Funds into real money, and Your Account may be closed.
In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns. Additional examples of irregular playing patterns also include, but are not limited to: Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the Bonus Funds, including — but not limited to — after conversion of the Bonus Funds into real money, and Your Account may be closed.
The Company reserves the right to alter this chapter, cancel, modify or suspend any offer and any promotion at any time and without prior notice — in respect of any Bonus that has yet to be provided to You. Powers and Authorities of the Company The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity.
However, in any event of a technical failure or any other error in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred.
In such an event, Our responsibility and liability will be limited only to the participation fee wager sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee wager accordingly. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company.
If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company as directed by the Company or the Company may, at its discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company.
The Company reserves the right to cancel, terminate, modify or suspend its Services to You in its sole discretion, given that the Company will provide You with a clear notice in writing of its decision; provided that this will not impact any rights already granted to You.
The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game regardless of whether such cancellation was due to actions on Your part or of any third party , where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; in such circumstances You will only be entitled to receive the participation fee sum that was paid by You for participating in such Game, and Your Account will be credited accordingly.
If You are disconnected from the internet while playing the Games not through any intentional disconnection on Your part of any other bad faith action , the Games' results and Your Account's balance will be kept as they were before such disconnection. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account, immediately inform Malta Gaming Authority or the Gambling Commission, as applicable, of the matter and refrain from re-commencing playing the Game if it is indicated that the failure which has occurred may re-occur.
We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard. Reservations concerning Our Responsibility We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences.
We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. All information, software, products and Services are provided "as is" without warranty of any kind.
We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether express or implied. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.
We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services. You accept and agree that random number generator will determine the randomly generated events required in connection with the Services and where the result as received by You conflicts with the result shown on the Company's server or servers operated on the Company's behalf by third parties , the result shown on the Company's server or on servers operated on the Company's behalf by third parties shall in all circumstances take precedence.
You understand and agree that the Company's records or records maintained on its behalf shall be the final authority in determining the terms of Your use of the Services. You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services.
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