Judith on January 1, I was first requested to scan a copy of my credit card front and back , driver's license, and a utility bill. Between 5 days and 7 days Bank Transfers: If this were to change it would be my site of choice! If by chance you do win its the number with the lowest bet. This is very irresponsible from the casino. When I go to the local casino majority of the time when you get free spins you actually hit something to keep you playing.
They let me make deposits for thousands on there website and when I won some back they closed my account! Had to email them and ask why and they said they need photos of my cards back and front, passport , bills and photos of me!! I sent all the info but the account is still locked a week on, they are asking for evidence of old cards and more and more obscure things, since looking into it I have seen in not the only person to be tricked by them. It's on going but I'm considering taking it a lot further if nothing is done by the end of the week.
Platinum Play all the comments that I've read i totally feel for them ,I played there dropped probably couple thousand and nothing ,i understand you lose most of the time but at platinum play the pays are horrible i have closed my account their and will never play there again.
To be honest theres only a two or three good online casino on the net the rest are garbage , any casino that has bet in it stay away from ,like red bet white bet bettson bet safe anything with bet in it stay away ,most playtechs stay away , rtg casinos stay away all of them , rival stay away from them also , spin palace is probably your best bet to win. I have played this casino on and off for years in the vain hope I might win some money. This casino has NO wins. No free games no nothing. My money lasted 10 minutes, It is a total fraud and rip off.
These online casinos have got to be the biggest scam of the decade. Their RNG are seriously demented beyond belief. They will let you win a few spins then BAM! If by chance you do win its the number with the lowest bet. After that I kept rebetting same numbers taking a random bet off.
And what do you know! The number that I just removed a bet on hits. Repeat this same result for the next dozen spins and you get a very pissed of player.
I've watched these roulette spins for over a month now almost every night witnessing players consistently getting torn to shreds from this so called fair RNG. These software have definitely been tampered with. I have never seen one time where the players have been lucky, its always the casino raking in massive amounts whilst giving tiny payouts. And then you have the goddamn bonus terms which they try to use to prevent payouts at all costs, yet deposits are taken with lightning speed.
You have fess for trying to withdraw. Unable to withdrawal via credit card! I'm so damn angry. It's simple highway robbery!. These online casinos need to be regulated or outlawed. I dare anyone to play the roulette for a few weeks and I'll bet my house that you'd be in debt to your freaking knees. Winning anything is harder than winning the damn lottery I tell ya! It seems in this website that only people who lose seem to post. I'm from Australia and have never had any drama with this casino.
I have won numerous amounts, , , , , and my most recent I have never had a drama and have always chosen the cheque via courier option, cheque hand delivered to my door.
Yes u do have to send verification documents however that is a legal requirent just like if you sign up to anything else in life. Customer service has always been great to me when I have had any questions and in spite of everyone else's stories I do recommend this casino.
I don't know, I only play pokies and not roulette. I may just be one of the lucky ones I suppose. But yes , like i said, I do recommend this. Tried to withdraw- cant use credit card.
Customer service told me to open an ecocard and then they would deposit money into it. Then told I needed to provide verification documentation of drivers licence, creditcard and utility bill Colour copies high resolution.
Sounded dodgy so I got onto this site and have read many comments similar to mine re Platinum Play Casino. I will not be providing them with this information as I am not sure why they need it and how they can even ask for it.
They took my money so easily but it seems I wont be getting it back as easily. It has been a real leeson for me. Not sure how they get away with it. Will investigate further through consumer affairs. I feel this site needs to be shut down and its directors or CEO need to be held accountable for what seems so obvious. Never answered my questions properly and wanted my credit card number and address and birthday etc etc, what I was asking had nothing to do with needing any of that information it was a basic question, and I don't give my credit card number out to anyone like that.
Also I won money until I got to the bonus money then lost it all and was unable to deposit anymore in.
After reading this I am grateful! For the love of god don't do it. It is the most ridiculous experience gambling I have ever had. I was playing on the roulette game and at first I had won some money and eventually played through my bonus. After a couple of times playing, the online roulette started to become strange. The weirdest streaks started happening, for example: The last streak that finally finished me off was 16 red with two zeros in between.
It seemed to me like once you have gotten a certain amount of money, you would lose double that in mere seconds.
I even looked at the stats for the roulette game I was using and whatever outside bet I was playing always ended with the lower percentage of success. They suck you in at first but once you start winning frequently your money quickly vanishes in no time. Whatever you do don't lose your money using Platinum Play. Don't waste your hard earned dollars on this casino. The payouts are nil to none! You wait for ever to get a bonus then get nothing on the bonus. When I go to the local casino majority of the time when you get free spins you actually hit something to keep you playing.
Not this casino it just takes everything. Not once have I had more money in the bank then I put in. I can't believe how many spins you can go with getting absolutely nothing. I haven't played the other games on the site just the slots so I can't comment on the other games.
My suggestion walk away and don't gamble at this casino the odds are more against you then a real casino. If this site is actually regulated I would like to know how??? You don't win anything on this site. Not even enough to keep you playing for a bit.
I will not spend another penny on this site. It literally makes me want to vomit at how pathetic the payout are. Oh yeah and the so called "progressive" keep dreaming. This site is a total rip off. There is nothing fun about this casino at all. Go to a local casino you have a way better chance to win. This casino has lousy payout.
Free spins what is the point you win nothing on them. I actually hate getting them at this point as it is a complete waste of time. The support team is beyond stupid. You ask a simple question and they can't even respond with a simple answer. Everything works on our end is the response you get.
Well I am glad it works on your end but certain things dont work on mine. It seems there is always some holiday going on when you want to cash in! I cashed my money in on Sept. They WILL not give me a tracking number for the first check that should have already arrived by now.
They mailed the money out in two checks and there was a 4 day gap in the time from the first to the second. I am very worried about receiving the money! No one ever told me that they had done this i had assumed i was winning it and i cannot see anywhere on my statements that says they gave it back to me only that i withdrew it and told me to get a lawyer if i had a problem. I have been a player at Fortune Lounge Casinos since Your website states that only players up to will be allowed to continue, USA player What is the problem?
You owe me money! I had a terrible experience with this Casino.. Imaging they had me waited for for several days before they did something with my complaint; thus, don't try…. Never, I say never and nobody play in this casino! Poor services, stupid security requirements. They locked my account, held my money almost 3 weeks and still required new a new requirements: This is a terrible casino with very poor customer service, I warn anyone who is thinking of playing in this casino to go else where.
I played the free credits and won the credit bonus, I then deposited the required 20 credits and played through the bonus requirements and was told I was able to withdraw what I had won.
I withdrew my winnings and received the email to confirm my withdrawal. After two weeks my funds are sent back to my account with no explanation. I then find out I have to play through the bonus requirements again to be able to withdraw my funds. This is totally unprofessional and absolutely ridiculous and I will not be playing in this casino again. I know Platinum Play very well as I do have a player account there. Although I do not play there anymore I can safely tell you that it is not a scam.
The online casino is real and the people behind it are known to be honest. BUT although the casino is not a scam it is not ok to receive unsolicited mail from them. This is called SPAM. Sending you a CD to your real mailbox is even worse than sending you a spam email.
They obviously bought your contact details from somewhere else maybe you played at a different online casino? This happend a long time ago at royal vegas casino i won dollars on video poker,tried to get the money out but got a thousand qestions instead,so i continnued playing on black jack and got dollars tried again to get the money out tried for over 1month got tired played more and started to loose but only when i put in more money in the pot,so eventually i lost it all,the casino manager felt sorry and gave me dollars in loyalty that i could not cash in enyways so who cares,probably only family members who win and get at their casinos.
I was attempting to join your survey group. But, after filling out all the cells, your program would not allow me to submit everything.
So, I guess I will not join your survey group. There are literally dozens of other more professional survey groups "out there". At first, sorry for my bad English.. If you accept the free bonus and usually the people will accept it your withdraw is blocked. When you try to withdraw your money the most standard casinos will only block the free bonus. I am agreed with this because it's not their job to donate us the free bonuses in real cash.
But sadly Platinum Play also blocks your own payments. There is a kind of hidden clause that you have to bet several times in this scam casino. I made a phone call and tried to get back my payment… but no chance. There is another strange thing…. I'm in doubt that their random generator in the roulette system works really properly.
I mine, zero and then 8 times red numbers in a row… one minute later again zero… 7 or 8 times black numbers in a row… that's a joke. In future I will avoid this scam club. This has got to be the worst online gaming anywhere on the internet the promotions are designed to get you stuck in a loop of terms and conditions that are not shown anywhere clearly … if you ask for any money there is normally a problem i.
This is because your account was locked due to irrgeularities. Hello all, I have experienced similar " Platinum Play " problems in obtaining a payout of a few hundred canadian dollars.
I was first requested to scan a copy of my credit card front and back , driver's license, and a utility bill. This is a bit concerning in the present climate of identity theft. The casino does not receive a full copy of my credit card information — this is the benefit of the encrypted Microgaming System. It is paid by a third party, and as a merchant, only sees a portion of your credit card and date of expiration.
I provided copies of the documents. The reply, as many have noted in this forum, was that the scan was not clear enough and now, for the first time, a colour scan was required. I have since provided a very good resolution colour scan but fully expect another email with a different reason.
The numbers and text on these documents are clearly legible. I am doubtful that my winnings will ever be paid. We offer award winning casino entertainment to players from around the world. Our casino promotions are unrivalled and our game supply endless. Platinum Play has over 10 years of experience and as part of the prestigious Fortune Lounge Group your satisfaction is guaranteed.
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